Privacy Policy
Our Privacy Policy
ReadyLift provides removals and transport services across East London & South-East England. For the purpose of data protection laws, ReadyLift is the data controller of your personal information.
1. Who We Are
ReadyLift provides removals and transport services across East London & South-East England. For the purpose of data protection laws, ReadyLift is the data controller of your personal information.
2. Information We Collect
When you contact us via WhatsApp, phone, or website, we may collect:
Name
Phone number
Pickup/delivery addresses (postcodes or full address)
Move details (items, property type, access conditions)
Preferred date and time
During a booking:
Payment details (bank transfer confirmation or payment reference)
Communication records (messages, confirmations)
We do not collect unnecessary personal data.
3. How We Use Your Information
We use your data to:
Provide quotes and confirm bookings
Deliver removals and transport services
Communicate before, during, and after your move
Process payments
Resolve complaints or disputes
We do not use your data for unrelated purposes.
4. How We Store Your Data
Your information is stored securely using:
WhatsApp and mobile business communications
Secure email or cloud storage (if applicable)
We take reasonable steps to protect you from loss or misuse.
5. Data Sharing
We do not sell or share your personal data with third parties. Data may only be shared:
With staff or drivers involved in your job
If required by law
Staff only receive information necessary to complete your service.
6. Payment Information
We do not store sensitive banking details.
Payments are made via bank transfer to secure payment methods
We may keep a record of payment for record-keeping
7. Retention of Data
We retain your information only as long as necessary:
Active enquiries — up to 30 days
Completed jobs — up to 12 months (for records and disputes)
After this, data may be deleted or anonymised.
8. Your Rights
You have the right to:
Request access to your data
Request correction of incorrect data
Request deletion of your data
To do so, contact us directly.
9. Cookies (Website)
If you use our website:
Basic cookies may be used for functionality
No intrusive tracking is used without consent
10. Contact
For any privacy-related enquiries:
Contact ReadyLift via:
Email: info@readylift.co.uk
11. Updates to This Policy
We may update this policy occasionally. Any changes will be posted on our website.