Terms & Conditions
Terms & Conditions of Service
These Terms & Conditions ("Terms") apply to all services provided by ReadyLift. By booking or using our services, clients agree to be bound by these Terms.
1. Definitions
"Company" refers to ReadyLift
"Customer" refers to the person booking the service
"Goods" refers to items being transported
"Service" refers to removals, transport, and related services
2. Booking & Quotations
All quotes are based on the information provided by the Customer
Quotes are estimates unless confirmed in writing as a fixed price
Any changes in job details may require price adjustments
Bookings are confirmed once agreed via message, email, or phone
3. Pricing & Payment
Payment is due immediately upon completion of the job, unless agreed otherwise
Accepted payment methods: cash, bank transfer, or other alternatives
Additional charges may apply for:
Extra items not included
Additional floors
Access issues (stairs, long carry, parking restrictions)
4. Customer Responsibilities
The Customer must:
Provide accurate and complete information about the move
Ensure all items are packed appropriately unless packing service is requested
Arrange suitable parking and access at both locations
Inform the Company of any fragile, valuable, or unusual items
5. Delays & Waiting Time
Waiting time may be charged if delays occur beyond the agreed schedule
This includes delays caused by:
Access restrictions
Keys not available
Property not ready
6. Cancellations
Cancellations should be made as early as possible
Same-day cancellations may be subject to a charge
The Company reserves the right to cancel bookings due to unforeseen circumstances
7. Damage & Liability
The Company will take reasonable care when handling goods
The Company is not liable for damage caused by:
Poor packing by the Customer
Pre-existing damage
Fragile items not properly declared
Liability is limited to reasonable repair or compensation based on item value
8. Excluded Items
The Company does not transport:
Hazardous or illegal materials
Perishable goods
Cash or valuables (unless agreed)
9. Assembly & Disassembly
Basic furniture assembly/disassembly is included only if agreed
The Company is not responsible for:
Manufacturer defects
Resulting in damaged furniture
10. Access & Safety
The Customer must ensure safe access at both locations
The Company will refuse unsafe work conditions
11. Force Majeure
The Company is not responsible for delays or failure due to:
Traffic
Weather
Accidents
Events beyond responsible control
12. Complaints
Any issues must be reported within 24 hours of the job completion
We aim to provide a satisfactory resolution fairly and promptly
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the courts of England and Wales.